Privacy & Data Protection
Welcome to Playfina. This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, place activity on our site or contact our support teams. We take your privacy seriously and describe below the types of data we collect, why we use it and the choices you have about your information.
Types of data we collect
We collect several categories of information to operate and improve our service:
Personal data
Personal data includes name, date of birth, contact details, address, identity documents and any other information you submit when registering or verifying your account. We also collect payment details when you make deposits or withdrawals; where possible payment data is processed by third-party providers and we do not retain full card numbers.
Technical data
Technical data covers IP address, device type, browser, operating system, language, geolocation derived from IP, and usage data such as pages visited and time spent. This information helps us secure accounts and deliver a working service across devices.
Transactional and activity data
We store transactional records such as deposits, withdrawals and transaction identifiers, plus account activity including bets, game history and responsible gambling settings. This data supports payment processing, compliance checks and dispute resolution.
How we use your information
We use collected data to: set up and verify your account, process payments, provide customer support, detect and prevent fraud, comply with legal obligations, improve our products and personalise your experience. We may also use aggregated, anonymised data for analytics and service development.
Data protection practices
We apply industry-standard technical and organisational measures to protect personal data from unauthorised access, accidental loss or disclosure. Access to personal information is restricted to authorised personnel and third-party providers who need it to perform contracted services. We review security measures regularly and require partners to meet appropriate privacy standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality and measure performance. Some cookies are essential for security and session management; others are optional and used for analytics or marketing. You can manage cookie preferences through your browser or via any cookie controls we provide.
User rights
You have rights over your personal information, including the right to access, correct and request deletion of data, to restrict or object to processing in certain circumstances, and to request data portability where applicable. You may also withdraw consent for direct marketing at any time.
Access, correction and deletion
To exercise your rights, contact our support team via the account area or by sending a request to [email protected]. We will respond to valid requests and provide details of any actions taken. Certain data may be retained where required for legal, tax or fraud-prevention purposes.
Information sharing and third parties
We share information with service providers who process payments, verify identity, host data, provide analytics, or deliver customer support. We also disclose data when required by law or to protect our rights. All partners are contractually obliged to protect the data they process on our behalf.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to account holders. For clarity on any point, or to raise a privacy concern, contact Play Fina through the in-account support channels.