Contact Our Support Specialists
Playfina customer service is on hand to help with questions, account-related issues, technical concerns or general feedback. Our UK support centre can assist with registration, verification and payment enquiries, and will guide you on what documentation is authorised by our compliance team within the organisation. If you need a favour such as special account adjustments or help with responsible gambling settings, contact the team and we’ll respond promptly. Play Fina keeps replies concise across all channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] (reply within 24 hours, live chat available) |
| General enquiries | [email protected] (business and compliance enquiries, UK team) |
| Affiliate enquiries | [email protected] (programme team, UK timezone) |
| Phone | +44 20 7946 1823 (London office, callback available) |
| Working hours | Mon-Fri, 09:00-18:00 (excluding public holidays) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or situations requiring documents. Please send messages to [email protected] with a clear subject line, your full name, registered email and up-to-date contact details. Attach scans or screenshots where relevant. Incomplete information or missing ID may delay responses, so include your account ID and a brief description of the issue.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
At Playfina our support team aims to respond quickly to all enquiries. Most requests are answered within one business day; more complex cases such as verification or payment reviews may take longer depending on the issue. For swift handling, include your account details and any supporting documents when contacting Play Fina via [email protected].
Feedback
At Playfina we value your feedback. If you have suggestions, ideas or reports about the site, please share them, we read every message and use input to improve features, promotions and the overall experience. Use [email protected] or the in-site feedback form; your comments help shape Play Fina and make the service better for all players.