User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Playfina services. They explain the relationship between us and our users, describe account responsibilities, eligibility, acceptable use and how promotions, deposits and withdrawals are handled. We use clear, practical language to make expectations straightforward; where we say "we" or "us" we mean the operator and where we say "you" we mean the account holder.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one personal account is permitted per person. You must not share login details, allow third parties to access your account or use automation, bots or other tools to interact with the platform. We may suspend or close accounts if we reasonably suspect fraud, collusion, chargebacks or other misuse.

Verification

We may require identity and address verification before accepting deposits, permitting withdrawals or resolving disputes. Verification documents should be provided promptly upon request. Until verification is complete, certain account functions may be restricted, including withdrawals and access to promotions.

Eligibility requirements

Use of our services is limited to users who meet legal requirements in their jurisdiction. You must be of legal gambling age in your country and able to enter into a binding contract. If you are underage or not permitted to gamble where you are located, you must not register or play. We reserve the right to block accounts or return funds where operation in a territory would breach applicable law.

Acceptable platform use

Use the site in a lawful and respectful way. Prohibited behaviour includes using proxy or VPN services to bypass restrictions, attempting to manipulate games or outcomes, submitting false documents and using multiple accounts to abuse bonuses. We may take action including withholding funds, closing accounts and reporting suspected criminal activity to authorities.

General bonus and promotion rules

Promotions are subject to their specific terms in addition to these Terms and Conditions. Unless stated otherwise, only one promotion may be active per account at a time. Wagering requirements, contribution rates by game and maximum stake limits apply as published in the promotion terms. Abuse of promotions may lead to bonus cancellation and forfeiture of winnings.

Deposits and withdrawals

Deposit methods, minimums, processing times and withdrawal limits are shown in your cashier. Withdrawal requests are subject to verification checks and may be held while we complete security or AML checks. We may apply limits to daily, weekly or monthly withdrawals and split large payments where necessary. Any fees charged by payment providers are the responsibility of the user unless stated otherwise.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve it quickly. If a resolution cannot be reached through our customer service, we will provide details of the next steps for formal review. We will consider evidence from logs and communications when assessing disputes, and our final decision will be communicated in writing.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to you by email or a site notice. Continued use of the service after notification means you accept the updated terms. For clarity, Play Fina will always publish the current version of these terms on site and users are advised to review them regularly.